Field Service Management for Security, Alarm and Fire Prevention Systems

Providing security, alarm or fire prevention systems is not only about service delivery; it also carries responsibility for clients’ safety. It requires considerable effort from the service provider to allocate resources effectively, in order to ensure that devices are installed properly and on time, upgraded according to the current regulations, and frequently maintained. When a system provider offers a great many products and has a growing client base, workforce management and ongoing legal compliance can be a huge challenge.

To address this, we offer our field service management software for security, alarm, and fire prevention systems provider. Once implemented at your organization, you will notice a great increase in productivity and streamlined service and maintenance processes. You will also be able to prove unquestionably that you are fully compliant with safety rules

Smooth Installation Processes

With Comarch Field Service Management, security systems providers are enabled to manage all tasks, sites, and people within one platform. Once a new task comes into the system, the software is able to assign it to the right person, who has the appropriate skills, is close to the given site, and available at that time. But that’s not all. If your business needs to apply more variables, the system will do it according to a set of rules you can define for your business. And all of this will happen in real-time.

Replacing and Upgrading Systems

As security systems are continuously upgraded to ensure compliance with the latest regulations, or replaced when upgrading is no longer effective, FSM software can also plan this type of work order. Additionally, you can divide the work order into a set of tasks, each appropriate for a given phase of the project, and these tasks can be carried out by different members of staff. As a result, their work time is used effectively.