A modern Contact Centre is more than just an employee providing answers to client’s basic questions. It is the primary point of contact between the organisation and the customer. The type of support offered by Contact Centre determines how the organisation itself is perceived by its customers. Comarch Contact Centre is a comprehensive package of measures designed to support customer relationship management and communication inside the organisation as well as many other business plans. The solution facilitates efficient management of information within the company and allows the user to optimise the customer service process using customer owned systems.
Comarch Contact Centre can also be available in the service model, allowing the customer to use the resources hosted at the Comarch Data Centre. The client receives access to the infrastructure and a required number of Contact Centre agent stations (IP phone license CC, CC Agent application and headphones). As part of the implementation, Comarch can provide a secure encrypted internet connection. The solution is characterised by scalability and therefore it can be easily adjusted to the current needs of the client.