Customer perception of service quality is a key issue for operators to address, ensuring that all variables which influence it are prioritized. However, this is only possible by changing the approach to network management. MTS decided to face this challenge with a structured transformation.
When MTS decided to start OSS transformation, their network monitoring was distributed over eight macro-regions. The network management processes and procedures were established centrally, but implementations were specified regionally specifications. This huge OSS landscape was not completely standardized, therefore it was difficult to maintain all the systems and the network. The situation pushed MTS to make some radical changes.