CASE STUDY: Optimal management of Field Service for Orange Polska
Optimal management of the network infrastructure of a large operator requires skilled specialists and perfect coordination of fieldwork. At the same time, maintaining the broad network and employing qualified staff generates significant costs. In the competitive and saturated telecommunications market, reducing these costs becomes a significant way of improving profitability.
Orange Polska, part of France Telecom Group, decided to simultaneously attain two critical goals: reduce the costs of network service and improve the quality of performed tasks. Comarch’s implementation of a dedicated system was part of the lean management project in the department responsible for network service. The network under discussion comprises over 300 000 square kilometers and more than 20 million subscribers.