The telecommunications industry is in many ways becoming increasingly ordinary. Over the last 10 years, telco – especially in Europe – has experienced all kinds of possible sourcing models. These range from low-risk out-tasking of commodity tasks like field force or data center to full sourcing of network operations and rollout or call center service. Many CSPs are in their second or third round of sourcing; each time, they adapt and optimize the scope of sourcing. Indeed, some operators are on their way back to insourcing business crucial tasks. So what is the future for sourcing in the telco industry? Download our ebook and find out the pros and cons of the different models and how OSS/BSS can contribute.