WHITE PAPER:
Increasing Service Innovation in the B2C and B2B Customer Segments

 

Business to consumer (B2C) and business to business (B2B) present different challenges to communications service providers (CPSs). Many of the services are the same in both domains, but there are also marked differences between the operations in each one of them. These, in turn, have led to differences between the BSSs and OSSs that support them. New software technologies and faster hardware are opening the possibility of using the same OSS and BSS systems for both B2B and B2C operations, creating a truly universal BSS/OSS architecture. But what is the best path for a CSP to take? Download our white paper and discover how to increase service innovation in B2B and B2C sectors.

By downloading this white paper on increasing innovation in telecom services in B2B and B2C segments, you will learn:

  • white paper, separate b2b bss stackWhat are the pros and cons of shared vs. separate OSS stacks for your B2C and B2B operations?
  • Where are the biggest operational differences between B2C (mass) and B2B (custom) domains?
  • How do your business and mass customers differ in terms of opportunity-to-cash challenges?
  • How do opportunity-to-cash processes evolve in the B2B and B2C areas, together with the emerging business models?
  • What are the managerial, business and technological considerations before deciding to share the BSS/OSS between your B2C and B2B operations? 
  • How much BSS/OSS can really be shared between B2C and B2B domains?

Download this PDF to learn more about the elements of B2B and B2C customer experience in telecommunications

Fill in the form below:

Based on this consent your personal data will be processed by companies of the Comarch Group to send you a newsletter. You can withdraw your consent at any time, but remember that this will not affect the lawfulness of data processing based on the consent before its withdrawal. Your consent is being requested primarily under the personal data protection regulations. By giving this consent, you agree to receive – via the email– unsolicited commercial and direct marketing communications contained in our newsletter. Learn more about the processing of personal data by the Comarch Group companies.
Your consent is being requested under the regulations governing the distribution of unsolicited commercial communications and direct marketing by email to allow our representatives to contact you by an email message. In this case your personal data will be processed by companies of the Comarch Group based on their legitimate interests. Learn more about the processing of personal data by the Comarch Group companies.

By submitting this form, you give us access to your personal data. Read about: The processing of your data by companies of the Comarch Group and your rights as the data subject.