Putting the Digital Customer Experience at the Heart of Telco Omnichannel Strategies


For many customers, their only regular interaction with their service provider is their monthly invoice. As such, getting it right with invoicing can shape the entire relationship. The real value of the fully digital invoice is that it lets customers examine and understand every line, allowing them to drill down into call data records and pay immediately online. Correctly implemented omnichannel and its next incarnation – channel-less – are key enablers for managing digital and physical customer journeys. The channel-less strategy shifts the focus of telecoms from the channel to customer interaction. Download our white paper and discover how telcos can put the digital customer experience at the heart of their omnichannel strategies.

white paper - Digital Customer Experience

By downloading this white paper about telco Omnichannel customer experience you will learn:

  • Telecoms’ customers’ frustration factors, how to avoid them, and why a digital presence requires greater attention to avoid inadvertently worsening the problem
  • The needs of the upcoming generation of customers and why it is all about the speed
  • How a channel-less approach helps to connect key points on the customer journey, and why correctly managing customer interaction requires more attention than channel interaction
  • The importance and challenges of invoice digitization

Download this PDF to learn more about digital customer experience in telecoms in an omnichannel world

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