For many customers, their only regular interaction with their service provider is their monthly invoice. As such, getting it right with invoicing can shape the entire relationship. The real value of the fully digital invoice is that it lets customers examine and understand every line, allowing them to drill down into call data records and pay immediately online. Correctly implemented omnichannel and its next incarnation – channel-less – are key enablers for managing digital and physical customer journeys. The channel-less strategy shifts the focus of telecoms from the channel to customer interaction. Download our white paper and discover how telcos can put the digital customer experience at the heart of their omnichannel strategies.