Loyalty Management & Customer Experience Software

Comarch CRM & Marketing platform is a comprehensive suite of IT solutions and professional services, which helps build and manage loyalty programs, create rich consumer experiences and personalized interactions across multiple touch points, automate marketing processes, analyze customer and marketing data and finally, boost profits.

This comprehensive, modular platform consists of the following systems:

• Comarch Loyalty Management
• Comarch Campaign Management
• Comarch Gamification
• Comarch Business Intelligence

Comarch's maintenance services are based on the ITIL v3 standard. Maintenance services include: incident management, event management, and change management. Service centers are located in Toronto, Chicago, Krakow, and Lviv.

Hosting services - includes services necessary for the CRM & Marketing solutions to work stably, efficiently and reliably (server administration on the hardware level, system software administration, Disaster Recovery Center, Backup services). Comarch has its own data centers which guarantee the highest levels of safety, and business continuity. Apart from its own data centers, Comarch cooperates with partners around the world, so it can provide its services on an extensive network of data centers in Europe, the Americas, Asia and the Middle East.

The cost of the solution and implementation depends on various factors including: complexity and number of interfaces, number of members (B2C), number of users of the system, the complexity of customization resulting from special needs of the customer. Prices are estimated based on the information provided by clients. Please contact our sales managers who can provide you an offer and prices calculated based on the information provided.

The interface of the solutions can be adopted for all languages. The platform also supports creation of marketing messages or names of different elements in many language versions.

Typically between 6-9 months, however, this can vary based on the size/scope of the project, integrations required etc.