In this episode of the “Let’s Talk Loyalty” podcast series, Paula Thomas talks with Piotr Kozłowski, Comarch’s VP of Consulting – and a true loyalty expert, about what today’s airline companies can do to make the experience of flying even more enjoyable than it was in the past. Piotr, who has many years of experience in this field, shares his view on improving frequent flyer programs by introducing subscription-based models, prepaid fares, and all-you-can-fly passes. 

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