Bringing you closer to your customers via social networking platforms
Create new forms of online communication using modern marketing tools
Create new forms of online communication using modern marketing tools
Knowing why it is crucial to track and measure feedback regarding your products through social media is one thing. Doing so is a completely different story. In order to develop a successful loyalty marketing strategy, you need a powerful, and at the same time practical, solution. Only then can you strengthen the relationships with your audience via online platforms.
With customers receiving dozens of product recommendations from your company on a regular basis, it is also crucial to frequently check what they actually think of those offers. This is why we make it our priority to provide you with all the necessary tools.
Comarch Social Mining is a robust monitoring system that allows you to examine your customers’ product & service opinions posted via various social media channels. As a module complementary to Comarch CLM solutions, it enables full integration of loyalty program management processes thanks to the gathered data, as well as instant access to the complete history of multichannel communication. Plus, thanks to the use of Artificial Intelligence and Machine Learning, the system enables you to thoroughly analyze the level of your clients' satisfaction.
In the end, Comarch Social Mining will help you significantly improve customer engagement, and come up with offers that meet your clients' expectations.